ZUNMA respects your privacy and is committed to protecting personal information provided by users of our website, mobile application and services.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared and the choices available to users.
1. Information We Collect
Depending on how you use ZUNMA, we may collect:
Account Information
- Name
- Mobile number
- Email address
- Login credentials
- Account information
Delivery Information
- Billing address
- Shipping address
- City, state and PIN code
- Contact details required for delivery
Transaction Information
- Order details
- Products purchased
- Payment status
- Refund information
- Transaction reference information
We do not ordinarily store complete card, UPI or banking credentials where payment processing is handled by authorized third-party payment providers.
Seller Information
Sellers may be required to provide information such as:
- Business name
- PAN
- GST details where applicable
- Bank/payment settlement details
- Business address
- Contact information
- Product information
- KYC information
2. How We Use Information
We may use information to:
- Create and manage accounts.
- Process orders.
- Facilitate payments.
- Arrange delivery.
- Process returns and refunds.
- Provide customer support.
- Communicate order updates.
- Prevent fraud and misuse.
- Improve our website and application.
- Provide relevant platform communications.
- Comply with legal and regulatory obligations.
3. Information Sharing
We may share necessary information with:
- Sellers for fulfilment of orders.
- Logistics and delivery partners.
- Payment service providers.
- Technology and hosting providers.
- Customer-support service providers.
- Government authorities or law-enforcement agencies where legally required.
- Professional advisers where reasonably necessary.
We do not sell personal information to third parties for unlawful purposes.
4. Cookies and Similar Technologies
ZUNMA may use cookies, device information and similar technologies to maintain sessions, improve functionality, understand platform usage and improve user experience.
Users may manage certain cookie settings through their browser or device.
5. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, loss or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
6. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention and legal compliance.
7. Children's Privacy
ZUNMA is not intended to knowingly collect personal information directly from children without appropriate authorization.
8. Your Rights and Requests
Subject to applicable law, users may contact us regarding requests relating to their personal information, including access, correction or other applicable privacy requests.
9. Third-Party Websites
ZUNMA may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party platforms.
Users should review the privacy policies of those platforms.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date.
11. Contact Us
For privacy-related questions or requests:
Email: support.zunma@gmail.com
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